Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@horeka.co to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Horekaa Technocon LLP
Attn: Returns
RMA #
Bihari Bartan Bhandar 3rd Main Road Phase 2 Model TownD2/11
New Delhi, 110009 110009
India
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Personal care and hygiene products, either electronic or manual
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Goods to be exchanged must not be used by the customer. In case the customer washes applicable product, it shall be considered as USED and therefore no return/exchange shall be initiated
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
