How long do I have to return something?
Returns must be postmarked within 7 days of the purchase date. Items must be unused and in their original condition with all tags and labels still attached.
How do I start a return?
Email [email protected] to get a Return Merchandise Authorisation (RMA) number, then send the item back in its original packaging to the returns address on the Return Policy page. Return shipping is paid or reimbursed by Horeka.
When will I get my refund?
Once the returned item arrives and passes inspection, processing takes up to 7 days. Card refunds can then take one to two billing cycles to appear on your statement, depending on your bank.
What cannot be returned?
Personal care and hygiene products — electronic or manual — cannot be returned or exchanged, for hygiene reasons. Sale items are final sale. An item that has been washed or used counts as used, and is not eligible for exchange.
My order arrived damaged or wrong. What now?
Raise it within 24 hours of delivery and it is handled as a damage or mismatch claim rather than an ordinary return — contact [email protected] and a refund or replacement is arranged. This applies to Quick Delivery orders on the same terms as standard ones.
Can I exchange instead of refunding?
Yes — a return can be settled as a full refund, store credit or an exchange. Say which you would prefer when you request your RMA number.