Policy: Shipping & Delivery Supersedes: the previous Shipping & Delivery Policy dated 5 October 2025 Version: 2.0 | Effective: 7 August 2026
This policy explains where we deliver, how long it takes, what it costs, and what happens when something goes wrong. It applies to every order placed on horeka.co.
1. Where we deliver
Serviceability is determined by pin code and is checked automatically at checkout against the delivery area of the sellers able to fulfil your cart. If your pin code is not serviceable for a given product, that product cannot be added to your order.
Service
Coverage
Horeka Quick
Selected pin codes across Delhi NCR, within approximately 6 km of an active fulfilment point
Horeka Discover
The delivery area declared by each individual seller, shown on their storefront
Horeka Bulk
Agreed with the supplier at the time of order
2. Delivery timelines
Service
Target
Cut-off
Days
Horeka Quick
Within 4 hours of order confirmation
Orders after 20:00 IST are processed the next day
7 days a week, excluding selected public holidays
Horeka Discover
As stated on the product page — typically same day to 3 working days
Set by the seller
Seller’s operating days and hours
Horeka Bulk
Per the accepted quotation
Per agreement
Per agreement
All timelines are targets, not guarantees. The estimated delivery window shown at checkout is our best assessment at that moment based on seller stock, distance and current rider availability.
3. Delivery charges
The exact delivery charge for your order is always shown at checkout before you pay, itemised separately from the product price. No delivery charge is ever added after you have confirmed the order.
Delivery is not free by default. It becomes free once your cart reaches the applicable threshold. Which threshold applies depends on how you are shopping.
How you are shopping
Cart value
Delivery charge
Horeka Quick entire cart from Quick
₹1,999 or above
Free
Below ₹1,999
₹40
Horeka Discover from a seller’s storefront
At or above that seller’s threshold
Free
Below that seller’s threshold
₹40
On Horeka Discover the threshold is set by each seller, not by Horeka, so it differs between shops. The threshold that applies to your cart is shown on the seller’s storefront under Store Policies, and again at checkout before you pay.
Other cases
Charge
Orders above 20 kg
Excluded from Quick — quoted as Standard Shipping at checkout
Oversize or heavy goods
Quoted individually and shown at checkout
Address outside the serviceable area
Not available — serviceability is checked by pin code before you can order
Delivery charges are inclusive of applicable taxes. Cash on delivery, where offered, may carry a separate handling fee which will be disclosed at checkout.
4. Weight, size and category limits
Orders exceeding 20 kg are not eligible for Horeka Quick and will be routed to Standard Shipping.
Oversize items — large furniture-class goods, tall racks, and similar — are handled through a dedicated logistics channel with a separate delivery window quoted at checkout.
Certain categories, including gas stoves and pressure vessels, may require in-person handover to an adult and cannot be left unattended.
5. Packaging and handling
Orders are packed by the fulfilling seller using verified packaging materials. Fragile goods — glassware, ceramics, mirrors — are packed with protective wrap and marked as fragile. Where a product is temperature-sensitive or otherwise requires special handling, it is routed through a channel equipped for it.
If your order arrives in packaging that is visibly damaged, please photograph it before opening.
6. Tracking your order
On confirmation you receive an order confirmation and a tracking link by SMS, email and WhatsApp. You can also track any order from My Orders in your account. For Horeka Quick, live rider tracking is available once the order is picked up.
7. Delivery attempts and failed deliveries
Our agent will attempt delivery at the address you provided and contact you on your registered mobile number on arrival.
If you are unavailable, we will make up to two further attempts for standard orders. Horeka Quick orders are attempted once, then held for collection or rescheduled.
If delivery cannot be completed after the permitted attempts, the order is returned and refunded less any delivery cost actually incurred and disclosed to you.
You may authorise a safe drop at your own risk. Where you do, delivery is deemed complete on drop and we cannot accept liability for loss thereafter.
Providing an incomplete or incorrect address is the most common cause of failed delivery. Please check your saved address before confirming.
8. Checking your order on arrival
Please check your order at the door where practical. If an item is damaged, incorrect or missing, report it within 48 hours of delivery and we will replace or refund it at no cost to you. Retain the packaging until the issue is resolved.
Full details, including the 7-day replacement window for manufacturing defects on Horeka Quick, are in Returns, Replacements & Refunds.
9. Delays and events outside our control
Delivery may be delayed by traffic, weather, civic restrictions, surge demand, or events outside reasonable control including strikes, public disorder, natural events and government action. Where a delay occurs we will notify you by SMS or WhatsApp with a revised estimate.
Where a delay is substantial and we cannot give you a firm revised window, you may cancel the order for a full refund including delivery charges.
10. Risk and title
Risk in the goods passes to you on delivery to you or to any person at your address who accepts the delivery on your behalf, or on completion of an authorised safe drop. Title passes on delivery, or on receipt of full payment, whichever is later.
