Policy: Warranty & After-Sales Service Version: 1.0 | Effective: 7 August 2026
Many products sold on Horeka — particularly electrical appliances such as irons, heaters, kettles, juicers, roti makers and waffle makers — carry a warranty. This policy explains whose warranty it is, what it covers, and how to claim.
1. Whose warranty is it?
Unless a listing expressly states otherwise, the warranty on a product is the manufacturer’s or brand owner’s warranty, not a warranty given by Horeka or by the seller.
This means:
The terms, duration and scope of the warranty are set by the manufacturer and are stated in the warranty card or manual supplied with the product.
Warranty service, repair and replacement are performed by the manufacturer’s authorised service network.
Horeka’s role is to facilitate your claim — providing proof of purchase, connecting you to the service network, and escalating where the seller or brand is unresponsive.
This does not affect your separate statutory rights against the seller for goods that are defective, unsafe or not as described. See Section 6.
2. Warranty period
The warranty period for each product is stated on the product page and on the warranty card in the box. Typical periods for categories we sell:
Category
Typical manufacturer warranty
Small kitchen appliances — kettles, juicers, roti makers
1 year
Irons — dry and steam
1–2 years
Room heaters — halogen, quartz, OFR
1–2 years
Gas stoves
1–2 years, with longer cover on the burner or glass top in some models
Cookware — pressure cookers, hard anodised, non-stick
1–5 years depending on brand and range
Vacuum flasks and insulated bottles
6 months – 1 year on vacuum retention
Glassware, tableware, plastics, cleaning goods
Typically no warranty; covered by defect and damage protection instead
These are indicative. The warranty card supplied with your product governs.
The warranty period runs from the date of delivery shown on your invoice, not the date of manufacture or purchase by the seller.
3. What a manufacturer warranty typically covers
Usually covered: manufacturing defects in materials or workmanship; component failure under normal domestic use; functional failure within the warranty period.
Usually excluded:
Damage from misuse, dropping, impact or accident;
Damage from voltage fluctuation, incorrect power supply or lightning, where a stabiliser was required;
Normal wear of consumable parts — non-stick coating from metal utensil use, gaskets, filters, bulbs and elements beyond their rated life;
Corrosion, discoloration and scratching from normal use or from harsh cleaning agents;
Use of the product for commercial purposes where it is rated for domestic use;
Repair, modification or opening by anyone other than an authorised service centre;
Products with a removed, altered or illegible serial number;
Consequential loss of any kind.
4. How to make a warranty claim
Locate your proof of purchase. Download the tax invoice from My Orders. Most brands require it.
Find the warranty card supplied in the box, and note the model and serial number.
Contact the brand’s authorised service centre using the contact details on the warranty card or the brand’s website. This is usually the fastest route.
If you cannot reach the brand, or the brand declines a valid claim, contact us at [email protected] with your Order ID and a description of the fault. We will take it up with the seller and the brand on your behalf.
Keep the original box and packaging where practical — some brands require it for service.
5. Warranty claim versus replacement claim
These are different remedies with different windows. Please use the right one:
Per the seller’s own policy, subject to our minimum standard
Per seller
Seller storefront
Fault developing later in normal use
Repair or replacement by the brand
The warranty period
This policy
In short: a problem in the first days is a replacement claim; a problem months later is a warranty claim.
6. Your statutory rights
A manufacturer’s warranty is in addition to, and does not replace, your rights under Indian law. Under the Consumer Protection Act, 2019 and the Sale of Goods Act, 1930, goods must be of merchantable quality, fit for their purpose, and as described. Where they are not, you have rights against the seller regardless of whether a manufacturer warranty exists or has expired.
Where a product is found to be defective, unsafe, or non-compliant with a mandatory standard such as BIS certification, we will act on it under our Prohibited & Restricted Products Policy irrespective of any warranty position, including delisting the product and recalling it where necessary.
7. Product safety and recalls
If we become aware that a product sold through Horeka is unsafe or subject to a manufacturer recall, we will:
Immediately suspend the listing;
Notify affected customers using the contact details associated with their orders;
Arrange collection and a full refund or replacement, at no cost to you; and
Report to the relevant authority where required.
If you believe a product you bought from us is unsafe, stop using it immediately and contact [email protected].
8. Electrical safety and BIS
Electrical appliances sold in India must carry BIS certification where their category is covered by a mandatory certification order. Sellers on Horeka are contractually required to list only compliant goods and to furnish certification on demand. If you receive an electrical product without the required BIS mark, report it — we will treat it as a prohibited listing and remedy your order in full.
