Document: Terms of Use Supersedes: the previous Legal Terms dated 20 June 2024 Version: 2.0 | Effective: 7 August 2026
These Terms govern your use of horeka.co and the Horeka applications. By using the Platform you accept them. If you do not accept them, please do not use the Platform.
These Terms are published as an electronic record under the Information Technology Act, 2000 and do not require a physical signature.
1. Who we are and what we do
The Platform is operated by Horekaa Technocon Private Limited, CIN U22202DL2025PTC446187, registered at D-2/11, Model Town 3, Opposite D Park Main Gate, New Delhi — 110009.
Horeka is a marketplace, not a shop. We connect you with independent sellers. When you place an order, the contract of sale is between you and the seller shown on the product page. We provide the technology, discovery, ordering and delivery coordination. This is explained in full in our Marketplace Disclosure, which forms part of these Terms.
2. Documents that form part of these Terms
The following are incorporated by reference and are binding on you:
You must be at least 18 years old and legally capable of contracting under the Indian Contract Act, 1872. If you are under 18 you may use the Platform only under the supervision of a parent or guardian who accepts these Terms on your behalf. By using the Platform you confirm you meet these conditions.
4. Your account
Provide accurate, current and complete information, and keep it updated.
You are responsible for activity under your account and for keeping your credentials confidential. Do not share your password or OTP with anyone, including anyone claiming to be from Horeka — we will never ask you for your password, OTP, CVV or UPI PIN.
One person may hold one account. We may merge or close duplicate accounts.
You may close your account at any time. Closure does not extinguish obligations for orders already placed.
5. Placing an order
Listings are an invitation to offer, not an offer. Adding an item to your cart creates no contract.
Your order is an offer to buy from the seller at the displayed price.
The contract is formed when the order is accepted — confirmed by the order confirmation showing acceptance, not merely by payment being taken.
We or the seller may decline an order for the reasons in Payments, Pricing & Cancellations, including unavailability, unserviceable address, manifest pricing error or suspected fraud. Where an order is declined after payment, you are refunded in full.
Your express affirmative consent is recorded for every order. We never infer consent from a pre-ticked box, from your navigation, or from silence.
6. Pricing and payment
Prices are set by sellers and shown inclusive of GST, with a full breakdown of every charge before you pay. No hidden charges are added. Payment terms, accepted methods, refunds for failed transactions and our pricing-error policy are set out in Payments, Pricing & Cancellations.
Use the Platform for any unlawful purpose, or in breach of any applicable law;
Place fraudulent, fake or speculative orders, or use a payment instrument you are not authorised to use;
Systematically scrape, crawl, harvest or extract data, listings, prices or images by automated means, other than by search engines observing our robots directives;
Reverse engineer, decompile or attempt to derive the source code of the Platform;
Introduce malware, or attempt to probe, scan, overload or gain unauthorised access to the Platform or its infrastructure;
Circumvent any security, rate-limiting or access-control measure;
Impersonate any person, or misrepresent your affiliation;
Harass, threaten or abuse sellers, delivery personnel or our staff;
Resell goods bought on the Platform in breach of any restriction stated at the point of sale;
Use the Platform to compete with it, or to build a competing product or dataset.
9. Content you post
You retain ownership of content you post, and grant us a non-exclusive, worldwide, royalty-free, perpetual, sublicensable licence to use, reproduce, adapt and display it in connection with the Platform and its promotion. You warrant that the content is yours, is accurate, and infringes no third-party rights. Full rules are in the Reviews & User Content Policy.
10. Our intellectual property
The Horeka name and marks, our logos, site design, original photography, copy, database and software are owned by or licensed to us and are protected by law. These Terms grant you a limited, personal, non-transferable, revocable licence to access and use the Platform for your own non-commercial shopping purposes. All other rights are reserved.
11.1 The Platform is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, timely, secure or error-free, or that defects will be corrected.
11.2 Product descriptions, images, specifications and availability are supplied by sellers. While we require accuracy, we do not independently verify every listing and do not warrant that listings are complete, current or error-free. Colours may vary between screens.
11.3 We do not manufacture the goods and give no warranty as to their quality, merchantability or fitness for purpose. Those obligations rest with the seller and the manufacturer. This does not affect your statutory rights against the seller under the Consumer Protection Act, 2019 and the Sale of Goods Act, 1930.
11.4 Delivery estimates are targets, not guarantees.
12. Limitation of liability
12.1 We are not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, data, goodwill or opportunity.
12.2 Subject to clause 12.3, our aggregate liability arising from or connected with any order is limited to the value of that order.
12.3 Nothing in these Terms limits or excludes liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under the Consumer Protection Act, 2019. Your statutory rights as a consumer are unaffected.
12.4 We are not liable for failure or delay caused by events outside our reasonable control, including natural events, epidemic, war, civil disorder, strikes, failure of utilities or telecommunications, and government action.
13. Indemnity
You agree to indemnify Horeka, its officers, employees and agents against claims, losses, damages and reasonable costs arising from your breach of these Terms, your violation of any law, your infringement of a third party’s rights, or content you post.
14. Suspension and termination
We may suspend or terminate your access, with reasons given in writing, where you materially breach these Terms, engage in fraud or abuse, or where required by law. Where practicable we will warn you first and give you a chance to put it right.
You may stop using the Platform at any time. Clauses that by their nature should survive — including intellectual property, indemnity, limitation of liability and dispute resolution — survive termination.
15. Grievances
We take complaints seriously and operate a three-tier escalation process with published timelines, ending with our named Grievance Officer. See Grievance Redressal. Nothing there limits your right to approach a consumer forum.
16. Changes to these Terms
We may amend these Terms. Material changes take effect 7 days after we post them and notify you by email or in-app notice. Continued use after that date constitutes acceptance. The version and effective date above always reflect the current version, and prior versions are available on request.
Changes never apply retrospectively to an order already placed — the Terms in force when you ordered govern that order.
17. Governing law and disputes
17.1 These Terms are governed by the laws of India.
17.2 Please contact us first — most disputes are resolved through our grievance process.
17.3 Subject to clause 17.4, the courts at New Delhi have jurisdiction.
17.4 If you are a consumer, nothing in these Terms requires you to arbitrate, or deprives you of your right to bring proceedings before the District, State or National Consumer Disputes Redressal Commission having jurisdiction where you reside or work, under the Consumer Protection Act, 2019.
18. General
These Terms together with the documents in clause 2 are the entire agreement between us. If any provision is held invalid, the remainder continues in force. Our failure to enforce a right is not a waiver of it. You may not assign your rights; we may assign ours to an affiliate or successor. There are no third-party beneficiaries.
